This thesis explored how the productivity of a configuration and data management division within a matrix organization can be improved and subsequently recommended strategies for increased productivity. A modified Wagner and Morse questionnaire facilitated data collection. Information and ratings were gathered through personal interviews with the configuration and data managers and their respective program managers (matched-pair) concerning specialized competence, aptitude, utilization and importance. Additionally, this study identified situational factors which may serve to increase a configuration and data manager's competence rating. Significant findings of this research were: (1) the configuration and data manager is relatively insignificant when compared to other functional program personnel; (2) there are few sufficiently knowledgeable configuration and data management personnel; (3) the program manager possesses an inadequate understanding of the duties performed by a configuration and data manager; and (4) utilization of a configuration and data manager is unrelated to the individual's competency level. Keywords: TQM (Total Quality Management). (kr)

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